Refund and Returns Policy – Talk Spanish Now
Effective Date: August 7, 2026
Last Updated: August 7, 2026
At Talk Spanish Now, we are committed to providing high-quality Spanish instruction. Because our services consist of live, personalized online lessons, we have established the following policy regarding refunds and returns.
1. General Refund Policy
- Digital Services: Since our services consist of live sessions and digital bookings, all sales are final. We do not issue cash refunds for individual lessons, lesson packages, or events once the payment has been processed.
- Commitment: By purchasing a lesson or package, you are securing a professional tutor’s time and dedicated educational resources.
2. Rescheduling and Flexibility
While we do not offer cash refunds, we provide options to manage your bookings directly through our platform:
- Self-Service Rescheduling: For individual lessons and packages, you can reschedule your session at no additional cost through our booking system, provided it is done at least 12 hours before the originally scheduled start time.
- Cancellations for Credit: If you cancel a lesson that is part of a package at least 12 hours in advance, the lesson will be returned to your account as a credit to be used within the package validity period. Individual lessons cannot be cancelled for credit; they can only be rescheduled. No cash refunds will be issued.
- Validity Periods: All lessons (whether purchased individually or as part of an Essential or Extended package) must be scheduled and taken within a 2-month validity period from the date of purchase. Any lessons not used within these 2 months will expire and cannot be refunded, extended, or credited.
- Group Lessons: Due to their fixed schedule, group nature, and limited capacity (maximum 3 students), Events and Workshops (including the “Welcome to Talk Spanish Now” Group Trial Lesson) cannot be rescheduled or modified by the student.
3. Exceptional Cases
- In exceptional cases (e.g., severe emergencies or force majeure), you must notify us as soon as possible.
- Exceptions to the rescheduling and refund policies under these circumstances may be evaluated at the sole discretion of Talk Spanish Now.
4. No-Shows and Cancellations
- Student Absence: If a student does not attend a scheduled lesson (the tutor will wait for 15 minutes), the lesson will be considered completed. No refund or rescheduling will be provided for no-shows.
- Trial Lessons (Individual): If a student does not attend or cancels a trial lesson, the offer is considered used and no second trial will be provided.
- Group Trial Lesson (Welcome to Talk Spanish Now): This is a one-time free offer. If you do not attend or cancel, the opportunity is forfeited. No rescheduling is permitted.
5. Tutor Cancellations and Minimum Attendance
- Emergency/Technical Failure: In the unlikely event that Talk Spanish Now must cancel a lesson, the session will not be counted as taken. You will be able to reschedule at no additional cost.
- Minimum Attendance: For Events and Workshops, we reserve the right to cancel or reschedule if the minimum attendance (minimum 2 students) is not met. In this case, a lesson credit for a future session will be offered to the affected students.
6. More Information
This policy is a summary. For full details on our booking rules, cancellation windows, technical requirements, and legal conditions, please refer to our complete Terms and Conditions.
7. Contact Us
If you have any questions regarding this policy, please reach out to us:
Talk Spanish Now
Email: contact@talkspanishnow.com
Website: talkspanishnow.com
Location: MonterÃa, Colombia